Refund policy

Shuffystore — Return & Refund Policy

Last Updated: August 31, 2026

At Shuffystore, customer satisfaction is our priority. If you receive a product that is damaged, defective, incorrect, or does not meet the conditions described below, we are here to help.

1. Return Eligibility

We accept return requests within 30 days of delivery.

To be eligible for a return:

  • The product must be unused and in its original condition.

  • The product should be returned in its original packaging, where applicable.

  • You must provide your order number or proof of purchase.

  • The return request must be submitted within 30 days of delivery.

Products that have been used, damaged after delivery, or altered by the customer may not qualify for a return.

2. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.

Please provide:

  • Your order number

  • A brief description of the problem

  • Clear photos or a video showing the issue

After reviewing your request, we may offer a replacement or full refund, depending on the circumstances.

If the issue was caused by an error on our part, we will provide appropriate assistance regarding the return.

3. Change-of-Mind Returns

If you simply change your mind about your purchase, you may request a return within 30 days of delivery, provided the product meets our return eligibility requirements.

For change-of-mind returns, the customer is responsible for the return shipping costs, unless otherwise required by applicable law.

4. Refunds

Once your returned product has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear in your account after it has been processed. Actual processing times may vary depending on your bank or payment provider.

5. Non-Refundable Situations

A return or refund may not be available if:

  • The return request is submitted after the applicable return period.

  • The product has been used or intentionally damaged.

  • The product has been altered or modified by the customer.

  • The product is returned without required original packaging.

  • The product was damaged due to improper use or handling after delivery.

  • You cannot provide sufficient proof of purchase.

6. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible after placing it.

We will make reasonable efforts to accommodate cancellation requests. However, orders that have already been processed or shipped may not be eligible for cancellation.

7. How to Request a Return or Refund

To request a return, refund, or replacement, contact us using the details below.

Please include:

Order Number: Your order number
Name: Your full name
Reason: A brief explanation of the issue
Photos/Videos: If the product is damaged, defective, or incorrect

Our customer support team will review your request and provide you with the next steps.

8. Contact Us

For return and refund inquiries, please contact Shuffystore Customer Support:

📧 Email: contact.shuffystore@gmail.com
💬 WhatsApp: +91 7025177028

When contacting us, please include your order number to help us process your request more efficiently.

9. Policy Updates

Shuffystore reserves the right to update or modify this Return & Refund Policy when necessary. Any changes will be posted on this page with an updated Last Updated date.

Thank you for shopping with Shuffystore!